Privacy Policy
Last Updated: September 24, 2026
At RoyalCamp, accessible through RoyalCamp.shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, or contact us.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Account login information
- Order and purchase history
Payment Information
Payments may be processed through third-party payment providers. Depending on the payment method you choose, payment providers may collect and process payment information such as card or transaction details.
RoyalCamp does not intentionally store complete credit/debit card numbers on its own website servers.
Technical Information
We may automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website activity
- Date and time of visits
- Referring website
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Process payments
- Deliver products
- Provide order confirmations and updates
- Respond to customer inquiries
- Provide customer support
- Manage customer accounts
- Process returns and refunds
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Maintain website security
- Send promotional emails where permitted and where you have agreed to receive them
3. Cookies
RoyalCamp.shop may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember shopping cart contents
- Keep you signed in
- Remember website preferences
- Understand how visitors use our website
- Improve website performance
- Support security and fraud prevention
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
4. WooCommerce
Our website uses WooCommerce to provide online shopping functionality.
When you place an order, information necessary to process and fulfill your purchase may be collected, including your name, contact details, billing information, shipping information, and order details.
5. Payment Providers
We may use third-party payment providers to process payments.
When you choose a payment method, your payment information may be processed directly by the applicable payment provider according to its own privacy policy and terms.
We do not control how independent payment providers process information outside our website.
6. Shipping Information
To deliver your order, we may share necessary information with shipping and delivery providers.
This may include:
- Customer name
- Shipping address
- Phone number
- Order information
Only information reasonably necessary for delivery will be shared.
7. Sharing Your Information
We may share your information with trusted service providers when necessary to operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Website security providers
- Email and communication services
- Analytics and technical service providers
We do not sell your personal information as a product to third parties.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete transactions
- Provide customer service
- Maintain order records
- Meet legal, accounting, tax, or regulatory requirements
- Resolve disputes
- Prevent fraud and abuse
When information is no longer required, it may be deleted or securely disposed of where appropriate.
10. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent for certain communications
- Opt out of marketing emails
Some information may need to be retained where we have a legitimate business or legal requirement to do so.
11. Marketing Communications
If you subscribe to our newsletter or promotional communications, we may send you information about:
- New products
- Special offers
- Discounts
- Outdoor and camping products
- RoyalCamp updates
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
RoyalCamp is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
13. Children’s Privacy
RoyalCamp.shop is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
14. International Customers
RoyalCamp may receive orders from customers located in different countries.
When you place an international order, your information may be processed or transferred to service providers involved in payment processing, website operation, fraud prevention, and international shipping.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.
Any updated version will be posted on this page with a revised Last Updated date.
16. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.