Returns & Refunds Policy
Last Updated: September 2026
At RoyalCamp.shop, we want you to be completely satisfied with your purchase. If there’s a problem with your order, we’re here to help.
🔄 Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must include its original packaging, accessories, and included items.
- The item must not show signs of use, damage, washing, installation, or modification.
- Proof of purchase or order information may be required.
🚫 Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been used outdoors or installed.
- Items damaged through improper use or care.
- Products missing original packaging or accessories.
- Clearance or final-sale products, where clearly stated.
- Personalized or specially ordered products, unless defective.
🛠️ Damaged or Defective Products
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible.
Send us:
- Your order number
- A description of the problem
- Clear photos or video showing the issue
- Photos of the shipping package if it arrived damaged
After reviewing the issue, we may offer a replacement, repair, refund, or another appropriate solution.
💰 Refunds
Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.
Approved refunds will generally be issued to your original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
🚚 Return Shipping
For change-of-mind returns, the customer may be responsible for return shipping costs.
If the item is defective, damaged on arrival, or incorrectly shipped by RoyalCamp, we will work with you to determine the appropriate return or replacement arrangement.
🔁 Exchanges
If you receive a defective or incorrect product, we may provide an exchange depending on product availability.
If the requested replacement is unavailable, we may offer a refund or another suitable solution.
📦 How to Request a Return
Before sending anything back, please contact us first.
Email: support@royalcamp.shop
Please include:
Subject: Return Request – [Your Order Number]
Include your order number, product name, reason for the return, and relevant photos/videos.
Do not send a product back without receiving return instructions from RoyalCamp first.
⚠️ Important
Return eligibility may vary depending on the product and the circumstances of the return. We reserve the right to reject returns that do not meet the conditions outlined in this policy.
🏕️ RoyalCamp
Built for the Wild.
Your Adventure Starts Here.